Refund and Cancellation Policy
Version 2026-08-12. Effective 2026-08-12.
This policy covers monthly subscriptions to merkleset datasets. It is part of the Terms of Service.
Two structural facts shape everything below:
- We sell to businesses and professionals only. This policy is written for a business-to-business sale. It is not a consumer policy, and consumer withdrawal rights are addressed separately in section 8.
- Stripe processes the transaction as merchant of record. We set the substantive position — when you can cancel, what is refundable and what happens to your data. Stripe executes the payment mechanics: it issues your invoice, performs any refund, and administers chargebacks and any statutory refund right that attaches to the transaction itself.
1. Cancelling
1.1 You may cancel at any time. Email contact@merkleset.com from the address on your account, or use whatever cancellation control your plan provides.
1.2 Cancellation takes effect at the end of the period you have already paid for. You keep access and keep receiving releases until then.
1.3 We will confirm your cancellation by email. If you do not get a confirmation within two business days, chase us — do not assume it went through.
1.4 Cancelling stops the next renewal. It does not reverse the current period; see section 2.
2. Refunds
2.1 A started period is not refundable in part. Subscriptions are monthly, releases are delivered continuously through the period, and a partial month cannot be un-delivered. So there is no proportionate refund for the unused remainder of a period you have started.
2.2 A period we failed to deliver is refundable. If a dataset you paid for published no release during a period in which it should have published at its stated cadence, and the cause was on our side, tell us and we will refund that period in full or extend your subscription by the equivalent, whichever you prefer.
2.3 First-period good-faith exception. If you subscribe for the first time and, within 14 days of the start of your first paid period, tell us that the service does not do what our documentation says, we will refund that first period in full. This is a narrow exception, and we mean it as it reads: it covers a genuine failure of the service to match its description, not a change of plan or a budget decision. It applies once per customer, to a first paid period only.
2.4 If we retire a dataset you subscribe to, we refund the unused part of any fee prepaid for it (clause 5.7 of the Terms of Service). That is a deliberate exception to section 2.1, because the failure to deliver is ours.
2.5 Refunds are made through the merchant of record, to the original payment method, in the original currency. Timing depends on your bank.
2.6 Taxes charged on a refunded transaction are handled by the merchant of record as part of the refund.
2.7 We do not refund free or demo access, because nothing was paid for it.
3. What happens to data you already received
3.1 Your licence to releases already delivered survives cancellation, permanently. You do not have to delete downloaded releases, embeddings, indexes, fine-tuned models or anything else you built from them. This is set out in clauses 3.1 to 3.4 of the Data License Agreement, and it is deliberate: cancelling should not force you to rebuild a vector database.
3.2 Access ends when the subscription ends. No further downloads, no new releases, and no new signed URLs. Download what you need before your period ends — we are not your archive, and clause 5.4 of the Terms of Service says so plainly.
3.3 The prohibitions in the Data Licence and the Acceptable Use Policy continue to apply to data you keep. In particular, no redistribution, no competing data product and no re-identification.
4. Non-payment
4.1 If a payment fails, the merchant of record will normally retry and notify you.
4.2 If payment remains unmade, or is reversed, more than 14 days after it was due, we may suspend delivery and downloads for the affected datasets after telling you.
4.3 Suspension for non-payment does not revoke your licence to releases already delivered.
4.4 If you settle the amount due, we restore access. If you do not, we may terminate the subscription under clause 12 of the Terms of Service.
4.5 Do not use a chargeback as a cancellation route. If you think a charge is wrong, tell us first at contact@merkleset.com. We would rather fix a billing mistake than defend a dispute.
5. Changing plan
5.1 An upgrade takes effect when we confirm it, and the price difference is charged for the remainder of the period.
5.2 A downgrade takes effect at the start of your next period, so you keep what you paid for.
5.3 Adding a dataset starts a new subscription for that dataset on the same period boundary, unless we agree otherwise.
6. Price changes
6.1 We give at least 30 days' notice of a price change, and it applies from your next period (clause 4.5 of the Terms of Service).
6.2 If you cancel because of a price change, before the new price takes effect, nothing extra is payable.
7. If we terminate
7.1 If we terminate for your material breach, no refund is due.
7.2 If we terminate for any other reason, we refund the unused part of the current period.
7.3 We may end free or demo access at any time, with no refund, because nothing was paid.
8. Consumer withdrawal rights — the assumption behind this policy
8.1 This policy assumes business-to-business sales only. Accepting a customer who is buying as a consumer changes the legal position, because Spanish and EU consumer law gives a consumer a 14-day right of withdrawal for a distance contract.
8.2 For digital content and digital services there is a carve-out from that right, but it is conditional: it applies only where supply has begun and the consumer expressly consented to supply beginning before the withdrawal period ended and acknowledged losing the right of withdrawal. Without both, the right survives and a full refund can be demanded.
8.3 So if merkleset ever sells to a non-business customer, the order and payment process must capture that express consent and that acknowledgement — and this policy needs a consumer section written for that regime.
8.4 [COUNSEL] Section 8 states an assumption, not settled advice: this policy is drafted B2B-only under Spanish law (in particular Real Decreto Legislativo 1/2007), and the consumer regime, including the withdrawal acknowledgement mechanics and who must capture it, requires attorney review before any non-business sale.
9. Contact
Cancellations and billing questions: contact@merkleset.com. Anything about the substance of this policy: legal@merkleset.com.